MAKING A BOOKING
MAKING A BOOKING
A booking fee of £200 is required for bridal hair and makeup bookings. A booking fee of £100 is required for hair-only or makeup-only bookings.
The booking fee secures your wedding date and covers the initial administration, consultation and bridal preview. It forms part of your total quoted price and will be deducted from your final balance.
Your date is not confirmed until the booking fee has been received by bank transfer and written confirmation has been issued by Amanda Steed Hair & Makeup. Dates cannot be held without payment.
The booking fee is non-refundable if you choose to cancel, except where required by law. Any amount retained will reflect the services already provided and the reasonable losses resulting directly from the cancellation.
Payment of the booking fee confirms that you have read and accepted these Terms and Conditions.
Amanda Steed Hair & Makeup is not VAT registered, and VAT is not added to our prices.
PRICES AND PAYMENTS
Your written quotation will confirm the services, prices, travel charges and number of artists or stylists required.
Any promotional price or discount applies only to the services included in the original quotation. Additional services requested later will be charged at the prices applicable when they are added.
Fifty per cent of the remaining balance is payable at, or immediately following, the bridal preview. The final balance must be paid no later than two weeks before the wedding unless a different arrangement has been confirmed in writing.
Services may not be provided if the final balance has not been received by the due date.
MINIMUM BOOKING SIZE
For Saturdays between 1 April and 1 October, we normally require a minimum booking of the bride plus three adults.
At other times, we normally require a minimum booking of the bride plus two adults.
Any exception must be agreed with Amanda in writing before the booking is confirmed.
The number of services reserved cannot automatically be reduced after confirmation, as artists and stylists will have been allocated specifically for your booking. Any reduction will be treated as a partial cancellation and may be subject to a reasonable charge reflecting the resulting loss.
Additional services may be added subject to availability and must be agreed directly with Amanda.
BRIDAL PREVIEWS
Your bridal preview is an important and unhurried part of creating your wedding-day look. Previews are normally arranged between one and four months before the wedding.
Wherever possible, your artist or stylist can travel to your chosen location, allowing you to enjoy a relaxed and private appointment in familiar surroundings.
Alternatively, previews may be held at Amanda’s private, appointment-only home studio in Bawdeswell. Clients travelling from outside Norfolk will normally be invited to attend the studio.
If another member of the team is required to travel to Amanda’s studio for your appointment, their travel expenses will be added to your booking.
Saturdays between April and September are primarily reserved for weddings. Limited Saturday afternoon or Sunday appointments may occasionally be available by prior arrangement. Weekday previews are therefore strongly recommended.
A combined hair and makeup preview usually takes approximately two hours, although additional time may occasionally be required.
The bridal package includes a preview for the bride only. Additional previews for members of the bridal party can be arranged and will be charged separately.
If you decide not to proceed after your preview, please notify Amanda promptly in writing. The booking fee will be retained to cover the consultation, preview, administration and date reservation. Any further cancellation charge will be limited to reasonable losses incurred.
ALLERGIES, MEDICAL CONDITIONS AND SENSITIVITIES
Clients must disclose all known allergies, skin conditions, sensitivities, medical conditions and relevant reactions before products are applied.
A patch test may be recommended or required for certain products. Amanda Steed Hair & Makeup cannot accept responsibility for a reaction where relevant information was not disclosed or recommended instructions were not followed.
Individual false-lash application is included with makeup services where suitable. Clients may decline lashes if preferred.
TRAVEL, PARKING AND ACCOMMODATION
The first 10 miles of travel from each artist’s or stylist’s home address are included.
Additional travel is charged at 60p per mile for the outward and return journey. Where more than one artist or stylist travels separately, mileage will be calculated for each vehicle and itemised within the quotation.
Parking charges, tolls, congestion charges and other necessary travel expenses are payable by the client.
Where public transport, overnight accommodation or international travel is required, these costs will be agreed and confirmed in writing before the booking.
The client is responsible for providing accurate addresses and suitable access and parking information.
CHANGES TO THE BOOKING
All requests to change services, timings, locations or members of the bridal party must be made directly to Amanda in writing.
We will make every reasonable effort to accommodate changes, but they remain subject to availability and may affect the price or number of artists required.
Where a late change creates additional travel, staffing or administration costs, these will be explained and agreed before the change is confirmed.
POSTPONEMENT OR CHANGE OF WEDDING DATE
Requests to postpone or change a wedding date must be made in writing.
We will make every reasonable effort to transfer your booking, but a new date is subject to the availability of Amanda and the allocated team.
Prices may be revised to reflect the services, location, team requirements and rates applicable to the new date. Reasonable costs already incurred may also be payable.
If the new date cannot be accommodated, the booking will be treated as a cancellation under the cancellation terms below.
A second or subsequent change of date may be declined or treated as a new booking.
CANCELLATION BY THE CLIENT
All cancellations must be made in writing to Amanda.
If you cancel more than 60 days before the wedding, the booking fee and any reasonable costs already incurred may be retained. Any other advance payment will be refunded after these amounts have been deducted.
If you cancel between 31 and 60 days before the wedding, up to 50% of the total booking value may become payable.
If you cancel 30 days or fewer before the wedding, up to 100% of the total booking value may become payable.
Any cancellation charge will reflect the services already provided and the reasonable losses resulting directly from the cancellation. We will take reasonable steps to reduce those losses, including attempting to rebook the date where practical.
If the date is successfully rebooked, any cancellation amount retained will be reviewed to ensure that Amanda Steed Hair & Makeup is not compensated twice for the same loss.
CANCELLATION OR ILLNESS OF AN ARTIST OR STYLIST
In the unlikely event that an allocated artist or stylist becomes unavailable, Amanda will make every reasonable effort to provide a trusted replacement with an appropriate professional standard.
Team members may occasionally be changed where reasonably necessary, provided the agreed services can still be delivered to the required standard.
If we are unable to provide the booked service or a suitable replacement, any payment relating to services that cannot be supplied will be refunded, including the relevant proportion of the booking fee.
Our liability will be limited to the amount paid for the affected services, except where the law does not permit such a limitation.
WEDDING-DAY TIMINGS AND DELAYS
A wedding-morning schedule will be prepared using the information supplied by the client.
The client is responsible for ensuring that everyone receiving a service is present, ready and available at their allocated time.
We cannot be held responsible for delays caused by members of the bridal party, the venue, photographers, suppliers or circumstances outside our reasonable control.
Where a significant delay occurs, services may need to be shortened, rearranged or omitted to protect the agreed finish time. No refund will be due for a service missed because the client or a member of the bridal party was unavailable at the scheduled time.
PHOTOGRAPHS AND VIDEO
Photographs or videos of the client or bridal party will only be used for our website, portfolio or social media where appropriate permission has been given.
You may decline photography or withdraw permission for future use by contacting Amanda in writing. Material already printed or incorporated into completed promotional work may not always be capable of removal.
CIRCUMSTANCES OUTSIDE OUR CONTROL
Neither party will be responsible for a failure or delay caused by circumstances genuinely outside their reasonable control.
If such circumstances prevent the agreed services from being provided, Amanda will contact the client as soon as reasonably possible to discuss an alternative date, replacement service or any refund due in accordance with applicable consumer law.
ACCEPTANCE OF THESE TERMS
These Terms and Conditions form part of your agreement with Amanda Steed Hair & Makeup.
By paying the booking fee, you confirm that the information supplied is accurate and that you accept the quotation and these Terms and Conditions.
Nothing within these terms affects your statutory consumer rights.
